Terms and Conditions of this Website Use

Our website is available to persons who can legally form binding contracts under Rwandan Governing laws. You confirm that you are at least 18 years old to be allowed to use business side.

Both parties agree that this website may only be used in accordance with these Terms and Conditions of Use. If you do not agree with the Terms and Conditions of Use or do not wish to be bound by them, you agree to refrain from using this website.

These Terms and Conditions of Use specifically prohibit actions such as: accessing our servers or internal computer systems, interfering in any way with the functionality of this website, gathering or altering any underlying software code, infringing any intellectual property rights. This list is non-exhaustive and similar actions are also strictly prohibited.

Any breach of these Terms and Conditions of Use shall result in the immediate revocation of the license granted in this paragraph without prior notice to you. Should we determine at our sole discretion that you are in breach of any of these conditions, we reserve the right to deny you access to this website and its contents and do so without prejudice to any available remedies at law or otherwise.

Umuryango requires registration on the website. Should you choose to register to the site, you agree to provide accurate and current information about yourself, and to promptly update such information if there are any changes. Every user of Umuryango is solely responsible for keeping passwords and other account identifiers safe and secure.

The account owner is entirely responsible for all activities that occur under such password or account. Furthermore, you must notify us of any unauthorized use of your password or account.

Umuryango shall accept no responsibility or liability, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section. During the registration process you agree to receive promotional emails from Umuryango. You can subsequently opt out of receiving such promotional e-mails by just informing us.


Umuryango aims is to ensure accessibility to the website at all times, however we make no representation of that nature and reserve the right to terminate the website at any time and without notice. You accept that service interruption may occur in order to allow for website improvements, scheduled maintenance or may also be due to outside factors beyond our control.


We may include links to third party websites at any time. However, the existence of a link to another website should not be considered as an affiliation or a partnership with a third party or viewed as endorsement of a particular website unless explicitly stated otherwise.

In the event the user follows a link to another website, he or she does so at his or her own risk. We accept no responsibility for any content, including, but not limited to, information, products and services, available on third party websites. Creating a link to this website is strictly forbidden without our prior written consent. Furthermore, we reserve the right to revoke our consent without notice.


Both parties agree that all intellectual property rights and database rights, whether registered or unregistered, on the Umuryango Site and application, information content on Umuryango the website design, including, but not limited to, text, graphics, software, photos, video, music, sound, and their selection and arrangement, all software compilations, underlying source code and software shall remain at all times vested in us or our licensors.

Use of such material will only be permitted as expressly authorized by us or our licensors. Any unauthorized use of the material and content of this website is strictly prohibited and you agree not to, or facilitate any third party to, copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.


The Management of Umuryango will regularly update its site to reflect accurate comprehensive, up-to-date information of our service offerings. We will respond in a timely manner to Customer requests for information as it concerns its services. All such information will be provided at no cost to the Customer. All service information will be made available to the Customer by emails, our online portals, social media, or requests. Enquires and queries shall be dealt with at the company offices and the company website.


Information regarding all service offerings, promos and store information related issues as well as general usage information is regularly updated on our website


Payments for all orders and purchases on the website are considered complete when made in full. Orders for payments that are yet to be completed shall not be processed. In the event that multiple purchases are made in one order, shall apply the funds available on your payment source against the Ordered Items.

In the event that your funds do not cover all the items selected, the order will NOT be processed and we will notify you. A email shall be sent to you confirming your order, or providing additional information where necessary and also informing you the process for automatically getting access to your item, if the order has been deemed confirmed. We do commit to ensuring that we do everything possible to make everything automatic and fast.


For details on locations; Umuryango service is currently available, kindly visit our web page.


Customers shall not misuse our services. Please be informed that we have a duty to report all suspicious or illegal activity to the appropriate authorities. In respect of the Intellectual Property Law of Rwanda, all the products available on our website are for personal use only. The customer is not allowed to engage in any form of distribution.


UMURYANGO retains the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is the customer’s responsibility to check these Terms and Conditions periodically for changes. The continued use of the website following the posting of changes will mean that you accept and agree to the changes.


When you use the website or send emails or other data, information or communication to [email protected] you agree and understand that you are communicating with UMURYANGO through electronic records and you consent to receive communication via electronic records from UMURYANGO, as and when required. UMURYANGO may communicate by email or by other modes of communication, electronic or otherwise.


Membership on UMURYANGO is free. We do not charge any fee for browsing on However, UMURYANGO reserves the right to charge fees and change its policies from time to time.

In particular, UMURYANGO may at its sole discretion introduce new services and modify some or all of the existing services offered on, UMURYANGO also reserves, without notice to you, the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be.

Changes to the Fee and related policies shall automatically become effective immediately once implemented on


Customer’s privacy is very important and we care about it. We want you to feel confident about the privacy and security of your personal information. We take reasonable care to prevent any unauthorized access to your personal information and use personal information we collect in accordance with strict procedures.


Whenever you are not registered or not logged in, we will ask you for information such as your name, address, contact phone numbers, email address for any order you make. If we find it necessary, we may also ask you other relevant information about the service you are using or ordering. Your personal information is only used for securing your orders and solve any problem which can occur during the whole process.


Whenever you are not happy with our services kindly contact us via e-mail [email protected] Your feedback enables us review and improve. We are fully committed to addressing all complaints fully and fairly, and in a reasonable time. You can even call / WhatsApp via this number +250 788308595 at any time of the day. When contacting us, make sure you have the details related to your complaint. This will enable us to process and resolve your complaint quickly.


When we need to contact you, we will use your email address as the primary mode of communication. In a few cases we will attempt to contact you via your phone line. We may contact you via a telephone call to advice you on the outcome of an investigation to any complaint.


Considering the nature of the services we offer, for any reason there will be no refund. Read careful the terms and conditions before you process the payment.


We will treat any information concerning any complaint or compliance in confidence and we will not disclose it to anyone. However, there are circumstances in which we may be required by law to disclose information. Such requests typically come from statutory authorities. Any such disclosure will be strictly controlled and made fully in accordance with the law.


These Terms and Conditions of Sale shall be interpreted and governed by the laws in force in Rwanda. Subject to the Arbitration section below, each party hereby agrees to submit to the jurisdiction of the courts in Rwanda and to waive any objections based upon venue.


The arbitrator shall be a person who is legally trained and is independent of either party. Notwithstanding the foregoing, Umuryango reserves the right to pursue the protection of intellectual property rights and confidential information through injunctive or other equitable relief through the courts.